Privacy Policy

Effective Date: 19-08-2024

Key Access Services (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

1. Information We Collect

We collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and physical address.
• Service-Related Information: Details of your accommodation preferences, flight information, and any other data necessary to provide our services.
• Payment Information: Financial information for processing payments.
• Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies when you visit our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Our Services: To manage and execute our services, including accommodation visits, key collection, and key delivery.
• To Process Payments: To manage payments for our services.
• To Communicate with You: To send service-related communications, respond to inquiries, and provide customer support.
• To Improve Our Services: To analyze and improve the functionality and user experience of our website.
• To Comply with Legal Obligations: To fulfill legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and Key Access Services.
• Legitimate Interests: Processing is necessary for our legitimate interests in providing and improving our services, provided these interests are not overridden by your rights.
• Consent: Where required by law, we will obtain your consent before processing your personal data for specific purposes.

4. Sharing Your Information

We do not share your personal data with third parties, except in the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors or IT service providers. These providers are bound by confidentiality agreements and are required to protect your personal data.
• Legal Compliance: We may disclose your data if required by law, court order, or governmental regulations.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

• Right to Access: You have the right to request access to your personal data held by us.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [Email Address].

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. For more details, please refer to our Cookie Policy.

9. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check this page regularly to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Phone: +31 633 33 97 77
• Address: Key Access Services, Amsterdam, Netherlands

If you believe that we have infringed upon your data protection rights, you have the right to lodge a complaint with the supervisory authority in your country of residence.